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Privacy policy


Thank you for visiting our website and for your interest in our company and products! We appreciate your trust and treat your data carefully. We take your privacy and the protection of your data when you are visiting our website very seriously. For this reason we strictly comply with legal requirements when collecting, processing, or using your personal data. Here we inform you of which data is collected and why.



1. Anonymous data acquisition
Our online service can be fundamentally used without requiring you to disclose your identity. We only know the name of your Internet service providers, the website from which you visited us and the pages on our website that you visit. This information is assessed for statistical purposes. You remain anonymous as individual user.

2. Collecting, using and processing personal data

2.1 What is personal data?
Simply put, personal data is information which can be used to determine your identity. This includes details such as your name, address, postal address and e-mail or other such information. We always treat such personal data confidentially.

2.2 Processing and use of personal data
We only collect, process and use your personal data if you have given it to us to use as part of a contact request, to fulfil an order or to register for our newsletter. Your data is only disclosed to third parties or others if it is required to fulfil the order contract or invoicing or if you have previously agreed.

3. Online contact request
If you send us a message using the form in the menu item ‘Contact’, we save your name and your e-mail address in order to reply to you. Your data is then deleted again unless we have already stored your data for other reasons stated in this privacy statement with your consent and may use your data accordingly.

4.  Newsletter
In order to send our newsletter we use the so-called double opt-in procedure. This means we only send you a newsletter by e-mail after you have expressly confirmed that you wish to enable the newsletter service. We will then send you confirmation via e-mail.
You can unsubscribe from our newsletters at any time using the ‘Unsubscribe’ link which is available in every newsletter e-mail or by sending us a message. Our contact data is available at the end of this privacy statement.

5. External links
In order to provide you with the best information possible you may find links which refer to pages from third parties on our website. If any are not easily recognisable, we indicate that it is an external link. We do not have any influence on the content and design of other providers’ websites. Naturally the guarantees made in this privacy statement do not apply to them.

6. Cookies

6.1 What are cookies?
‘Cookies’ are small data files that are saved by our website to your hard drive. They are primarily used to recognise your computer again the next time you visit. We would like to point out that some of these cookies are transferred from our server to your computer system, whereby they are mostly so-called ‘session cookies’. ‘Session cookies’ are distinguished by the fact that they are automatically deleted from your hard drive again after you have finished your browser session. Other cookies remain on your computer system and enable us to recognise your computer system again the next time you visit (so-called permanent cookies).

6.2 How do we use cookies?
We use cookies to carry out analyses on frequency, website usage and marketing. For all of our analyses we only use this cookie information without any connection to your personal address data, i.e. it is completely anonymous.

6.3. Disabling cookies
Cookies which have been saved to your hard drive can be deleted again at any time in your Internet browser’s settings. You can also make settings in your Internet browser so that you are informed when cookies are saved and you can then decide in each individual case if you wish to accept the cookie or not. It is also possible to disable cookies from the start if your browser allows you to do so under browser settings (for example with Internet-Explorer, Mozilla Firefox or Google Chrome). Accepting or enabling cookies is not required to visit our website. However if you do not accept cookies it may restrict the usability of our website.

7. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (‘Google’). Google Analytics uses so-called ‘cookies’, i.e. text files which are stored on your computer and which provide an analysis of how you use the website. The information generated by the cookie about your use of this website (including your IP address) is transferred to a Google server in the US and stored there. Google is registered with the US Department of Commerce’s ‘Safe Harbor’ programme and accordingly adheres to the privacy policy regulations in the agreement. Google uses this information to analyse your use of the website, to compile reports on website activity for the website operator, and provide other services relating to website activity and Internet usage. Google may also pass this information on to third parties where prescribed by law or where third parties process the data on Google’s behalf. Google will not associate your IP address with any other Google data.

You may prevent cookies being stored by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to fully use the all the functions of this website. By using this website, you agree that the data about you collected by Google may be processed as described above and for the purpose described above. You may opt out of data collection and storage at any time with future effect (see https://tools.google.com/dlpage/gaoptout?hl=en). Given the debate about the use of analytical tools with full IP addresses, we would like to point out that this website uses Google Analytics with the “_anonymizeIp()” code and IP addresses will therefore only be processed in a shortened form to prevent persons from being identified.

We hereby declare that an analysis of usage behaviour in combination with the use of a complete IP address (including geolocalisation) is not carried out without the consent of those affected.

8. Facebook plug-ins
We use social plug-ins which are operated by the social network Facebook.com, 1601 South California Avenue, Palo Alto, CA 94304, USA. The Facebook plug-in can be recognised using the Facebook logo. An overview of the Facebook plug-ins can be found here: http://developers.facebook.com/docs/plugins/.
When you visit our website the plug-in creates a direct connection between your browser and the Facebook server. This provides Facebook with the information that you have visited our website from your IP address. We would like to point out that we as website provider have no knowledge of the content of transferred data nor the way in which Facebook uses it. Further information on this is available from Facebook’s privacy policy at http://de-de.facebook.com/policy.php.
In order to prevent Facebook from transferring and storing data on you and your Internet surfing behaviour you must log off from Facebook before visiting our website. Facebook’s privacy policy at https://www.facebook.com/about/privacy/ provides more information on the collection and use of data by Facebook, on your rights regarding this and on the options which can be set to protect your privacy. Even without being registered with Facebook it is in principle possible that data is sent to Facebook due to active Facebook elements which store cookies on your computer system. It cannot be guaranteed that registration with Facebook at a later time will not lead to Facebook assigning you to a certain user profile. This can be prevented by selecting the function ‘Block third-party cookies’ in your browser settings.

9. Declaration of consent for receiving the newsletter:  „.“

10. Responsible party. Contact of party responsible for the collection, processing and use of your personal data as defined by the Federal Data Protection Act is Terra Canis GmbH, Friedrichstraße 1A, 80801 München, Germany. We will provide you with information on the data we have stored on you at any time, free of charge and without you having to provide any reason. You may also request the revocation, blocking, correction or deletion of data stored on you at any time.
To do this, use the contact form on our website or send a message by e-mail, fax or letter to the following contact address:

Terra Canis GmbH
Friedrichstraße 1A
80801 München

Telephone: +49 (0)89 69 33 41 500
Telefax: +49 (0)89 69 33 41 599

E-mail: info@terracanis.eu or

Andreas Hellmann
c/o Althammer & Kill GmbH & Co. KG
Neuer Zollhof 3
40221 Düsseldorf
Telefon +49 211 936748-30
Telefax +49 211 936748-31
E-Mail kontakt-dsb@althammer-kill.de